Service Level Agreement

Charted 2026-08-14 1. Always in orbit — by intention. Veyaverse targets round-the-clock availability, maintained with commercially reasonable effort. 2. Gravity. Generations run on third-party model providers; when a provider loses signal, the affected model dims here too. No fixed uptime percentage is promised. 3. Automatic rescue. A failed generation refunds its credits to your balance without any action from you. 4. Scheduled burns. Maintenance is kept short and planned for quiet hours. 5. Ground control. [email protected] answers within one business day. During extended blackouts, unused purchased credits remain refundable under the Refunds Policy.